Returns & Exchanges

At Heirloom Coffee Roasters, we want you to love every cup. While we cannot accept returns on roasted coffee due to its perishable nature, we are committed to resolving any issues with your order or gear to ensure complete satisfaction.

1

Contact Support

Reach out to our team within 14 days of delivery if there is an issue with your coffee quality or if your hardware arrived damaged.

2

Provide Order Details

Include your order number and a brief description of the problem, along with photos if the items were damaged during transit.

3

Receive Authorization

Our team will review your request and provide a return shipping label for hardware or authorize a replacement shipment for coffee quality issues.

4

Resolution

Once processed, we will issue a full refund to your original payment method or ship out your fresh replacement beans immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing