Frequently Asked Questions
Everything you need to know about our artisanal beans and brewing.
When will my coffee be roasted and shipped?
To ensure maximum freshness, we roast our beans in small batches every Tuesday and Thursday. Orders typically ship within 24-48 hours of roasting via carbon-neutral delivery.
Do you offer pre-ground coffee or only whole bean?
While we recommend whole bean for the best flavor profile, we offer several grind sizes including Drip, French Press, and Espresso to suit your preferred brewing method.
What is your return policy on food items?
As coffee is a perishable food product, we cannot accept returns. However, if you are unhappy with your roast or if your order was damaged, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Yes, we practice direct trade, working closely with small-scale farmers to ensure they are paid well above Fair Trade premiums and utilize sustainable farming practices.
How should I store my Heirloom Coffee to keep it fresh?
We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate flavor notes.
Can I modify or cancel my coffee subscription?
Absolutely. You can skip a delivery, change your frequency, or cancel your subscription at any time through your account dashboard without any hidden fees.